Join the Maison Pierre Lafitte Family.
Join the Team
Lafitte Resorts is a historic, boutique hotel management company with 2 historic hotels on the edge of the French Quarter. Its incredible staff has provided unique experiences to tens of thousands of guests from around the world for over 40 years. Our team is small, but it is that comfortable family feeling that keeps our guests coming back. We would be honored for you to apply to join us at Lafitte Resorts.
Guest Services. Hotel Front Desk. Ambassador of New Orleans.
Are you passionate about creating exceptional guest experiences in New Orleans? Join our team at Lafitte Resorts, where you will work alongside our Guest Services and Management team to be the welcoming face of two distinctive boutique hotels on the edge of the French Quarter. We are patiently searching for a professional, personable, and proactive Guest Services Representative who will set the tone for our visitors' stay from the moment they arrive until they depart with a lifetime of memories. Acting as an ambassador of the Big Easy, you'll help our diverse ecosystem of visitors enjoy the unique charm and vibrant culture that makes New Orleans truly special.
About Us.
At Lafitte Resorts, we manage two historic properties that offer a unique, self-accommodating visit, combining charm, comfort, and personalized service inside an apartment-style setting. We offer Studio, 1 Bedroom, and 2 Bedroom units with a kitchenette. With over 40 years of excellence in the hospitality industry, our boutique hotels have established a reputation for exceptional guest experiences in a setting filled with lore. Our guests choose to stay with us for a boutique experience that delivers beyond the ordinary, and our Guest Services team is instrumental in fulfilling this promise.
Key Responsibilities.
Create memorable first impressions by answering incoming reservation calls and questions.
Greet and welcome all guests.
Manage reservations through both telephone and online booking systems.
Confirm guest arrivals via phone or email.
Perform room walkthroughs in advance of guest arrivals.
Execute a seamless check-in/check-out process, including luggage oversight.
Anticipate guest needs and respond promptly to requests and concerns.
Showing guests to their room(s).
Credit Card and Payment Processing. Ability to maintain accurate financial records.
Coordinate with housekeeping to ensure room readiness and maintain accurate occupancy records.
Handle administrative duties including mail collection and interdepartmental communication.
Support overall hotel operations to ensure guest satisfaction.
Serve as an Ambassador of the Big Easy, acting as a knowledgeable concierge and providing personalized recommendations for dining, attractions, and activities.
Qualifications.
Previous front desk, concierge, hospitality, and/or customer service experience is preferred.
Exceptional interpersonal skills with a genuine enthusiasm for guest service.
Ability to problem solve and multi-task.
Excellent communication skills, both written and verbal.
Proficiency with computers, including Microsoft Office and Google applications such as Excel or Sheets.
Knowledge of CloudBeds Reservation Management System is a plus.
Local and historical knowledge of New Orleans is helpful.
Strong organizational abilities and attention to detail.
Professional and positive attitude.
Ability to work independently and as part of a team.
Problem-solving skills and a calm demeanor under pressure.
Appreciation for historic properties and their unique character.
Schedule.
3-5 days per week.
20-30 hours per week. Hours may increase after Summer.
Afternoon/Evening and Weekend availability is required.
Available to work Thursday through Monday. Our Busiest days.
Immediate start available.
What We Offer.
Competitive compensation. Hourly + Tip Opportunities. Negotiable.
Opportunity for growth. Promotions from within.
Supportive team atmosphere. Not corporate. No Nonsense.
A committed management team.
Valuable hospitality industry experience.
A change of pace. Help us operate 2 boutique hotels, each with their own unique feel. ( 32 rooms total).
Opportunity to work in historic properties from the 1800s.
A family-run business with a 45-year heritage.
Apply Today. Interview Tomorrow?
Thank you for considering joining our team to help create the exceptional guest experiences that make New Orleans a global tourist destination, and our Lafitte Resorts properties their favorite place to stay in the Crescent City.
To apply, please submit your resume to Jeff@LafitteResorts and include a brief cover letter explaining why you would be an excellent addition to our team. Serious Inquiries Only.
Maison Pierre Lafitte
108 Roosevelt Way, New Orleans, LA 70112
(504) 527-5800
Our team moves through our historic 17th-century properties as both caretakers and storytellers, a close-knit family whose roots in the South run as deep as the Mississippi itself. Like New Orleans famed roux—patient, complex, and impossible to rush—our staff is being carefully cultivated, each team member adding their essential flavor to create an unmatched experience of people and place. We are ambassadors of the Crescent City, alchemists of southern hospitality, aiming to transform simple moments into lifelong memories.
What guests discover at Lafitte Resorts is not the New Orleans of guidebooks and corporate snapshots, but the authentic heartbeat of an unsinkable city that refuses to surrender to time or tragedy. Here, in the embrace of our intimate properties, guests become more than visitors—they become part of the continuing narrative of America's most incredible city. The Big Easy.
For 4 decades, tens of thousands of travelers have returned through our historic front doors, not merely as guests, but as extended family, drawn back by an ineffable connection that transcends typical hospitality. In a world increasingly defined by impersonal luxury and standardized experiences, Lafitte Resorts remains a rare haven where genuine connection flourishes amid timeworn beauty.
We would be honored for you to consider joining our family at Lafitte Resorts, where every day offers an opportunity to participate in our evolving story.
We Are Stronger As A Team
We achieve more by working together.
We collaborate without ego.
We always conduct business with the guests’ best interest in mind.
We root for each other and celebrate small victories.
We meet our commitments to our guests and team, without sacrificing other priorities.
We understand that life happens.
We rally to support and cover each other when needed.
We are accountable.
We aim to exceed guest standards and expectations.
We need to have fun.
We say “we” a lot.